Every month or so we invite you to join us and other members for a Best Practice Visit to a leading contact centre.

We get a tour of the facility, a presentation from the operational team that runs it, and a lively group discussion about what we’ve seen.

One of our recent visits was to Vodafone’s award winning Telesales and Retention team (TSAR) – home to their Sales Centre of Excellence.

Watch the exclusive highlights video below to see what happens on these visits. Click here to see our upcoming events.