Voice of the Industry: Contact Centre Response to COVID-19
Help get the voice of the contact centre industry heard by government. Take the survey.
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Agent Wellbeing Report
What makes your team tick? Puzzel reveals the results of its latest survey.
Could homeworking work for you?
Is homeworking a viable route into the workplace for many living with a disability?
eBook: Managing Contact Centre Homeworkers | Sensee
CCMA Partner Sensee shares 20 quick tips on how to manage homeworkers.
Watch seminar – The impact of COVID-19 on people policies
The pandemic has brought new challenges in how to manage staff
CCMA Podcast: The impact of COVID-19 on recruitment
MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry
Watch seminar – Transitioning out of the crisis
Will it be out of the frying pan and into the fire?
Government Safer Workplace Guidance
Download the ‘Working safely during COVID-19 in offices and contact centres’ document here.
Get out of Wrap: How Ventrica CEO handled the coronavirus
Dino Forte, CEO at Ventrica, about how they moved 800 people to work from home.
Watch the homeworking seminar recording
Over 600 members joined us and homeworking specialists Sensee