Financial Services: Why Insights are Key to Building your Strategic Value
Download the Leadership Series report – Why Insights are Key to Building your Strategic Value.
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Watch: The Journey to Automation in QA
The big question is how do you migrate from manual quality monitoring to full AI-powered quality management? Watch the online seminar now to uncover the question.
Watch: Bringing the Power of Data and Analytics to the Front Line
How are leading contact centres using data and analytics to redefine their front lines, improve operational efficiency and revenue generation? Watch now.
3 Common Data Challenges Contact Centres Face – And How to Overcome Them
What are the three main challenges of contact centre data and how can you overcome them?
The 2024 Guide to Gamification
Gain a solid grasp of what makes gamification effective and how to implement a successful, sustainable programme that delivers long-term results. Download the guide now.
Success Strategies for Contact Centre BPO
Discover the 8 proven success strategies for contact centre BPO’s to thrive in a competitive environment. Download the eBook now.
LinkedIn Live with Spencer Brooks, The Knowledge Group (tkg)
Leigh Hopwood catches up with Spencer Brooks, Co-Founder and CEO at tkg, on the Contact Centre Outsourcing Summit 2024 and managing successful partnerships.
Gamification: A Buyer’s Guide
Gamification is a tried-and-true tactic but navigating the options and convincing your team can be tough. Download this guide to set you up for gamification success.
Watch: Scams That Are Rocking the Contact Centre
Watch our CCMA Online Seminar where uncovered the latest scams that are rocking the contact centre industry
Seminar Q&A: Complex Conversations in Contact Centres
In our rapidly digitising world, contact centres form a critical interface between companies and customers. Recognising this dynamic, the CCMA recently