Category Supplier Directory Operation

You are here:

operation

Stephen Yap, Research Director, launches our research exploring how industry leaders are responding to change and re-inventing their people strategy

Take a look at how organisations are navigating the balance between human and technological capabilities to build resilient, future-ready teams.

The traditional top-down leadership model that has applied in contact centres since forever, is no longer fit for purpose.

How can you take back control of your call demand? Catch up on the online seminar to find out.

Find out what industry leaders are predicting for the contact centre in 2025.

We invited senior industry leaders to come together to discuss their predictions for 2025. As a result, here are ten trends to watch.

The UK Government announced a groundbreaking budget on 30 October 2024 that was focused on supporting the working person.

Let’s take a look at how we can reverse customers’ perception of customer service quality.

New OFCOM regulations could also impact legitimate offshore and outsourced contact centres.

Watch the online seminar which continues the conversation into the power of the strategic value of the contact centre.