Get out of Wrap: Helen Ginman on mental health

The industry’s first podcast: Episode 14 – Helen Ginman

After working with contact centres for 14 years, most recently as Senior Director of Operations, Helen started her own business working with organisations to promote positive mental health & wellbeing, to transform environments within the workplace to prevent poor mental health and better support those who do struggle.

In this episode, amongst other things we discuss:

• Key triggers within contact centres that are often present and can contribute to poor mental health,
• The challenges for contact centres and tips on how to encourage positive wellbeing for all,
• What are the common mental health challenges that leaders may see,
• How leaders can help their team members,
• We also talk about a chap called Bob.

Choose one of the sources from the list below to listen to the podcast:

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