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Ant has over 35 years’ experience delivering multilingual, scalable customer engagement across sales, CX, and research. We combine people, technology, and agility to support brands through both everyday operations and moments of peak demand or disruption - providing consistent, high-quality service with the flexibility to adapt when it matters most.
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BPA Quality has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for over 30 years
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CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). With AI and ML, CallMiner analyses omnichannel customer interactions at scale, identifying opportunities to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organisations across all major verticals.
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Content Guru is a leading provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the UK’s leading businesses and public sector organisations. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during, and after an interaction.
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EdgeTier helps customer support teams become the voice of the customer by uncovering insights hidden in support conversations. Our conversational intelligence AI uses proprietary models and Generative AI to detect anomalies, identify trends hurting customer experience, and pinpoint where agents need coaching — giving you reliable insights to fix issues and drive continuous improvement across customer service.
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Enghouse Interactive drives customer success with reliable, flexible contact centre solutions, empowering global organisations to turn customer service into a growth engine. With 35+ years of expertise, our comprehensive portfolio supports cloud, on-premise, and hybrid deployments, offering choice-driven, innovative solutions tailored to today’s dynamic demands.
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With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.
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EXL (NASDAQ: EXLS) is a global data and AI company that transforms business models, accelerates growth, and delivers superior outcomes for leading corporations in insurance, banking, and retail. With 60,000 employees worldwide, EXL has international headquarters in Dublin and operates across Europe, including London, Sofia, Cluj, and Olomouc. www.exlservice.com
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NTT TechnoCross combines state-of-the-art NTT Group's R&D and advanced technologies into the innovative ForeSight Voice Mining product. The product enhances contact centers through real-time assistance for both Agents and Supervisors, improving Sales, CX, Compliance, and Operations. With actionable insights and AI-driven assistance, it drives efficiency, profitability, and superior customer engagement.
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Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale.
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