Quality Monitoring Archives

CallMiner

Listing Title

Listing Category

Analytics and Insights, Call Recording, Contact Centre Technology, Quality Monitoring

Short Description

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). With AI and ML, CallMiner analyses omnichannel customer interactions at scale, identifying opportunities to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organisations across all major verticals.

Website

https://callminer.com/

Content Guru

Listing Title

Content Guru

Listing Category

Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Contact Centre Technology, Quality Monitoring, Security & Fraud, Telephony, Workflow & RPA, Workforce Management

Short Description

Content Guru is Europe’s leading cloud CX provider, bringing together AI, communications, systems of record and IoT technologies into a single environment, storm®. storm® is the choice of enterprises and public sector organisations seeking mission-critical CX that is highly scalable and has deep integration to third-party hardware and software.

Website

https://www.contentguru.com/en-gb/

EdgeTier

Listing Title

EdgeTier

Listing Category

Analytics and Insights, Call Recording, Contact Centre Technology, Quality Monitoring, Security & Fraud, Workforce Management

Short Description

EdgeTier helps customer support teams become the voice of the customer by uncovering insights hidden in support conversations. Our conversational intelligence AI uses proprietary models and Generative AI to detect anomalies, identify trends hurting customer experience, and pinpoint where agents need coaching — giving you reliable insights to fix issues and drive continuous improvement across customer service.

Website

http://edgetier.com

Evaluagent

Listing Title

Evaluagent

Listing Category

Advisor Enablement, Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Contact Centre Technology, Outsourcing/BPO, Quality Monitoring, Workforce Management

Short Description

With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.

Website

https://www.evaluagent.com

EXL

Listing Title

EXL

Listing Category

Advisor Enablement, Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Consultants & Analysts, Contact Centre Technology, Knowledge Management, Outsourcing/BPO, Quality Monitoring, Security & Fraud, Telephony, Workflow & RPA, Workforce Management

Short Description

EXL (NASDAQ: EXLS) is a global data and AI company that transforms business models, accelerates growth, and delivers superior outcomes for leading corporations in insurance, banking, and retail. With 60,000 employees worldwide, EXL has international headquarters in Dublin and operates across Europe, including London, Sofia, Cluj, and Olomouc. www.exlservice.com

Website

https://www.exlservice.com/

Kerv

Listing Title

Kerv

Listing Category

Advisor Enablement, Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Consultants & Analysts, Contact Centre Technology, Quality Monitoring, Workforce Management

Short Description

Kerv Experience is an established Genesys partner with 24 years' experience in the CX and cloud contact centre space. Our deep expertise of Genesys Cloud helps you completely personalise your digital customer experience, improve customer insights, reduce effort with seamless integrations and automation, and deliver amazing service when it matters most.

Website

https://kerv.com/what-we-do/customer-experience/

Sabio

Listing Title

Sabio

Listing Category

Advisor Enablement, Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Consultants & Analysts, Contact Centre Technology, Knowledge Management, Quality Monitoring, Telephony, Workflow & RPA, Workforce Management

Short Description

Sabio Group is an expert services partner specialising in digital CX transformation. Sabio uses contact centre, AI, and data insights to help create brilliant customer experiences, enabling you to get to know your customers better and making their interactions smooth and memorable.

Website

http://sabiogroup.com/

TTEC

Listing Title

TTEC

Listing Category

Short Description

Customer Obsessed. Digitally Empowered. Outcome Focused. We are TTEC (NASDAQ: TTEC). The architects and builders of next-generation customer experiences. For over four decades, we’ve been shaping and redefining what it means to connect brands with their customers: Seamlessly, intelligently, and with lasting impact. We partner with the world’s most iconic and disruptive companies to design and deliver AI-powered, digital-first experiences that don’t just serve customers, but exceed their expectations. Every interaction. Every touchpoint. Every time.

Website

http://www.ttec.com