Quality Monitoring

BPA Quality
Listing Category:
Short Description:
BPA has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years.
Davies Consulting
Short Description:
Davies helps clients start-up, grow and optimise the experiences they delivery for customers and colleagues. Getting this right reduces risk and delivers better outcomes at a lower cost. We achieve this through proven CX methodologies covering diagnosis, operating model, sourcing, technology and change – underpinned by extensive insight and analytics capabilities.