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Content Guru is a leading provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the UK’s leading businesses and public sector organisations. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during, and after an interaction.
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EdgeTier helps customer support teams become the voice of the customer by uncovering insights hidden in support conversations. Our conversational intelligence AI uses proprietary models and Generative AI to detect anomalies, identify trends hurting customer experience, and pinpoint where agents need coaching — giving you reliable insights to fix issues and drive continuous improvement across customer service.
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Enghouse Interactive drives customer success with reliable, flexible contact centre solutions, empowering global organisations to turn customer service into a growth engine. With 35+ years of expertise, our comprehensive portfolio supports cloud, on-premise, and hybrid deployments, offering choice-driven, innovative solutions tailored to today’s dynamic demands.
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EXL (NASDAQ: EXLS) is a global data and AI company that transforms business models, accelerates growth, and delivers superior outcomes for leading corporations in insurance, banking, and retail. With 60,000 employees worldwide, EXL has international headquarters in Dublin and operates across Europe, including London, Sofia, Cluj, and Olomouc. www.exlservice.com
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IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
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SSCL are the largest provider of critical business support services for Government, Ministry of Defence, Metropolitan Police Service and the Construction and Training Board (CITB). We deliver core and specialist solutions for the public sector, including: Pensions Administration HR and Payroll, Finance and Accounting, Resourcing Services, Contact Centre, Data Insight and Procurement. SSCL solutions ensure vital services are delivered on time, at the right time, every time. Increased certainty and reduced risk – our experience and track record of success means we deliver innovative services that drive cost and efficiency savings for all our clients.
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TTEC is a leading global customer experience (CX) technology and services innovator for AI-enabled digital CX solutions with 54,000 employees across the globe. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey.
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Webex Contact Center is a next-generation cloud contact center solution powered by artificial intelligence and enhanced with data insights, helping businesses deliver smart, proactive, and personalized experiences to their customers—over any channel, at any time, from anywhere.
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