CallMiner
Listing Title
Short Description
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
Evaluagent
Listing Title
Short Description
With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.
Genesys
Listing Title
Short Description
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale.
IP Integration Ltd
Listing Title
Short Description
IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Route 101 Ltd
Listing Title
Short Description
Omnichannel customer engagement solutions for frictionless customer and agent experiences. Releasing the true potential of your contact centre, social media and web channels to deliver next-generation CX. With best-of-breed software and services, Route 101 can help your company see the results you need by understanding what matters to your customers and empowering your teams to deliver.
Shared Services Connected Limited – SSCL
Short Description
SSCL are the largest provider of critical business support services for Government, Ministry of Defence, Metropolitan Police Service and the Construction and Training Board (CITB). We deliver core and specialist solutions for the public sector, including: Pensions Administration HR and Payroll, Finance and Accounting, Resourcing Services, Contact Centre, Data Insight and Procurement. SSCL solutions ensure vital services are delivered on time, at the right time, every time. Increased certainty and reduced risk – our experience and track record of success means we deliver innovative services that drive cost and efficiency savings for all our clients.
Phone
0738 730717
Voyc
Listing Title
Short Description
Voyc is a speech analytics software solution that uses AI technology in the quality assurance space and allows contact centres to monitor 100% of customer interactions, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience.