Content Guru is the UK’s leading provider of mission-critical cloud contact centre and CX services. It is the only cloud CX platform trusted to run 999 emergency communications. The company’s solutions are used by the UK’s largest enterprises and government bodies; from UK Power Networks to the NHS, from the DVLA to Tesco Bank. Content Guru covers all verticals, including Financial Services (both Banking and Insurance); Online and Retail; Travel, Leisure, Transport and Logistics; Utilities; Technology, Media and Telecoms; and Public Sector (covering Healthcare, Higher Education, Tax Authorities, Environmental Agencies, and Emergency Services).
Content Guru’s CX solution, storm®, offers availability of 99.999%, and 100% through its Emergency Services Platform (ESP). This combines with its brain® AI platform, which is used by organisations to provide fully-automated and agent-assist solutions.
In the public sector, storm supports large-scale mission-critical communications for government bodies, healthcare providers, and emergency services. In healthcare, Content Guru works with the NHS at every level to support emergency and non-emergency communications.
storm provides unparalleled scalability, for example, deploying 75,000 concurrent digital agents for Rakuten, during Japan’s equivalent of ‘Black Friday’, 20,000 voice agents for public-services provider Serco as part of the UK’s ‘Test and Trace’ scheme.
AI and generative AI are a natural progression for intelligent automation and, through our brain® solution, we handle the underlying complexity of AI technologies. Acting as a powerful AI toolkit, brain democratises the technology and puts the power of AI directly into the hands of the CX experts, with no requirement for technical expertise.