Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning storm® platform.
Europe’s largest Customer Engagement and Experience solution, storm, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, which now include on-demand video chat, storm gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
Content Guru’s cutting-edge artificial intelligence toolkit, brain®, provides organisations with enterprise-grade machine learning and automated interaction functionality, which seamlessly integrates with the storm solution. brain revolutionises contact centre efficiency, with process automation options including CRM data screen-pops and intelligent routing. brain also enables organisations to offer self-service options to customers, through Natural Language Processing, intelligent chatbot, and image recognition functionalities.
storm is completely cloud based, and its evergreen nature, as well as flexible design and agile deployment, allows organisations to implement a CX solution that grows with their business, and keeps their company at the cutting-edge of innovation
storm is used by public and private sector organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and healthcare through to government and utilities.