EvaluAgent is a leading Quality Assurance and Improvement platform for contact centers, with over 10 years of experience helping companies around the world improve their QA capabilities.
Our AI-powered platform allows you to achieve 100% conversation coverage and gain valuable insights from every call, ticket, live chat, and email. With automated compliance checks and a streamlined evaluation process, you can increase your QA productivity by 285%. Additionally, our platform includes features for providing feedback, coaching, and eLearning to improve FCR, CSAT, QA, and AHT. You can also track and analyze performance metrics, correlations between QA and CSAT, and the impact of training on agent development with a single, reliable source of data. Ultimately, our platform helps you create better customer experiences by improving the skills and performance of your agents.