Analytics and Insights
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
Davies helps clients start-up, grow and optimise the experiences they delivery for customers and colleagues. Getting this right reduces risk and delivers better outcomes at a lower cost. We achieve this through proven CX methodologies covering diagnosis, operating model, sourcing, technology and change – underpinned by extensive insight and analytics capabilities.
Voyc is a speech analytics software solution that uses AI technology in the quality assurance space and allows contact centres to monitor 100% of customer interactions, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience.