Supplier Directory

BPA Quality
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BPA has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years.
Brainfood Consulting
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Customer strategy services including call centres, online, stores and social channels. I provide latest thinking, team facilitation, strategy co-creation and implementation planning.
Calabrio
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Calabrio is the only WFM vendor that combines speech and desktop analytics, quality management, call recording and advance reporting with workforce management (WFM). Calabrio ONE is a seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the customer analytics and business intelligence tools.
CallMiner
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
Citrix
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Citrix helps organisations deliver a consistent and secure work experience no matter where work needs to get done—in the office, at home, or in the field.
ContactBabel
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ContactBabel is the leading analyst firm for the contact centre industry.
Content Guru
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Content Guru makes engagement easy. A global leader in cloud communications solutions, Content Guru delivers off-the-shelf and bespoke customer engagement and cloud contact centre services, through its multi-award-winning storm® platform.
Customer Management Resourcing (CMR)
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Customer Management Resourcing (CMR) are a boutique recruitment agency with an International presence.
Jabra
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Jabra, the world-leading audio and video brand, support contact centres to increase agent productivity and customer satisfaction.
Our professional headsets provide outstanding call quality, hearing protection and all-day comfort for agents wherever they work and include live agent guidance and call analytics; ideal for people who talk for a living.
MERJE
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MERJE is an award-winning recruitment consultancy operating across multiple sectors in the UK.