Supplier Directory

BPA Quality
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BPA Quality has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for over 30 years
Brainfood Consulting
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Customer strategy services including call centres, online, stores and social channels. I provide latest thinking, team facilitation, strategy co-creation and implementation planning.
Brook Street
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Brook Street is part of the leading global workforce solutions company, ManpowerGroup. With more than 30 years of experience providing contact centre solutions, we have developed our infrastructure to provide our clients with deep industry knowledge, and regional expertise all of which are brought together under a high-touch-high-tech solution.
Calabrio
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Calabrio is the only WFM vendor that combines speech and desktop analytics, quality management, call recording and advance reporting with workforce management (WFM). Calabrio ONE is a seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the customer analytics and business intelligence tools.
CallMiner
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
ContactBabel
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ContactBabel is the leading analyst firm for the contact centre industry.
DDC Outsourcing Solutions
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DDC OS are a global provider of BPO and Customer Support solutions. Established in 1989, DDC OS has 35 years of experience delivering outcome-based services across various sectors, notably in retail and utilities. Trusted by international brands, their award-winning, customer-centric solutions provide efficiency, flexibility, scale, and transformation.
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01909 488600
Evaluagent
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With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.
Foundever
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Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  
Genesys
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Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale.