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Digital transformation partner and communication solutions provider, helping organisations build stronger relationships with their clients.
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Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth.
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We build AI technology to serve and assist people, not replace them. Deepdesk makes jobs less tedious by providing contact center agents with the best answer to any customer question in real time. By also delivering insights based on conversation data, we help agents make better decisions.
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Enghouse Interactive drives customer success with reliable, flexible contact centre solutions, empowering global organisations to turn customer service into a growth engine. With 35+ years of expertise, our comprehensive portfolio supports cloud, on-premise, and hybrid deployments, offering choice-driven, innovative solutions tailored to today’s dynamic demands.
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With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.
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Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale.
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Unlock the power of soft skills with HiringBranch’s award-winning skills assessments for contact centres. HiringBranch tells you at scale who has the skills to be a great performing agent, even before you meet them.
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injixo is a leading cloud-based workforce management solution, designed to empower people to do outstanding work. Our platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs. injixo is trusted by a global community of 200,000 users in 30 countries worldwide.
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Intradiem are the pioneers of Intelligent Automation using AI powered technology for Contact Centres and Back Office transforming operations and optimising their day. Designed to integrate with leading WFM and Channel Platform providers, IA leverages millions of real time data points to boost operating efficiency, agent engagement, and customer experiences.
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