Supplier Directory

Ant has over 35 years’ experience delivering multilingual, scalable customer engagement across sales, CX, and research. We combine people, technology, and agility to support brands through both everyday operations and moments of peak demand or disruption - providing consistent, high-quality service with the flexibility to adapt when it matters most.

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). With AI and ML, CallMiner analyses omnichannel customer interactions at scale, identifying opportunities to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organisations across all major verticals.

Content Guru is a leading provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the UK’s leading businesses and public sector organisations. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during, and after an interaction.

EdgeTier helps customer support teams become the voice of the customer by uncovering insights hidden in support conversations. Our conversational intelligence AI uses proprietary models and Generative AI to detect anomalies, identify trends hurting customer experience, and pinpoint where agents need coaching — giving you reliable insights to fix issues and drive continuous improvement across customer service.

With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.