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Brook Street is part of the leading global workforce solutions company, ManpowerGroup. With more than 30 years of experience providing contact centre solutions, we have developed our infrastructure to provide our clients with deep industry knowledge, and regional expertise all of which are brought together under a high-touch-high-tech solution.
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Digital transformation partner and communication solutions provider, helping organisations build stronger relationships with their clients.
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CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). With AI and ML, CallMiner analyses omnichannel customer interactions at scale, identifying opportunities to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organisations across all major verticals.
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Content Guru is Europe’s leading cloud CX provider, bringing together AI, communications, systems of record and IoT technologies into a single environment, storm®. storm® is the choice of enterprises and public sector organisations seeking mission-critical CX that is highly scalable and has deep integration to third-party hardware and software.
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EdgeTier helps customer support teams become the voice of the customer by uncovering insights hidden in support conversations. Our conversational intelligence AI uses proprietary models and Generative AI to detect anomalies, identify trends hurting customer experience, and pinpoint where agents need coaching — giving you reliable insights to fix issues and drive continuous improvement across customer service.
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Enghouse Interactive drives customer success with reliable, flexible contact centre solutions, empowering global organisations to turn customer service into a growth engine. With 35+ years of expertise, our comprehensive portfolio supports cloud, on-premise, and hybrid deployments, offering choice-driven, innovative solutions tailored to today’s dynamic demands.
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With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.
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EXL (NASDAQ: EXLS) is a global data and AI company that transforms business models, accelerates growth, and delivers superior outcomes for leading corporations in insurance, banking, and retail. With 60,000 employees worldwide, EXL has international headquarters in Dublin and operates across Europe, including London, Sofia, Cluj, and Olomouc. www.exlservice.com
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NTT TechnoCross combines state-of-the-art NTT Group's R&D and advanced technologies into the innovative ForeSight Voice Mining product. The product enhances contact centers through real-time assistance for both Agents and Supervisors, improving Sales, CX, Compliance, and Operations. With actionable insights and AI-driven assistance, it drives efficiency, profitability, and superior customer engagement.
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Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale.
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