Workforce Management Archives - Page 3 of 3

TTEC

Listing Title

Listing Category

Advisor Enablement, Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Consultants & Analysts, Contact Centre Technology, Knowledge Management, Outsourcing/BPO, Quality Monitoring, Security & Fraud, Telephony, Workflow & RPA, Workforce Management

Short Description

Customer Obsessed. Digitally Empowered. Outcome Focused. We are TTEC (NASDAQ: TTEC). The architects and builders of next-generation customer experiences. For over four decades, we’ve been shaping and redefining what it means to connect brands with their customers: Seamlessly, intelligently, and with lasting impact. We partner with the world’s most iconic and disruptive companies to design and deliver AI-powered, digital-first experiences that don’t just serve customers, but exceed their expectations. Every interaction. Every touchpoint. Every time.

Website

http://www.ttec.com

Webex by Cisco

Listing Title

Webex by Cisco

Listing Category

Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Contact Centre Technology, Headsets and Peripherals, Quality Monitoring, Security & Fraud, Telephony, Workflow & RPA, Workforce Management

Short Description

Webex Contact Center is a next-generation cloud contact center solution powered by artificial intelligence and enhanced with data insights, helping businesses deliver smart, proactive, and personalized experiences to their customers—over any channel, at any time, from anywhere.

Website

https://www.webex.com/