Webex by Cisco is a leading provider of cloud-based hybrid work and customer experience technology. Our advanced AI is integral to our portfolio which includes robust contact center, collaboration, and communications platform solutions. At Webex, we build technology centered around people and their experiences. This focus on experience fuels our innovation and drives us to power an inclusive future for all.
Webex Contact Center is a next-generation cloud contact center solution powered by artificial intelligence and enhanced with data insights, helping businesses deliver smart, proactive, and personalized experiences to their customers—over any channel, at any time, from anywhere.
Webex Contact Center brings innovation, flexibility, agility, security, and global scalability to organizations of all sizes and across all industries. Industry-leading features such as intelligent routing, intuitive virtual agent assistance, seamless omnichannel experiences, customer and agent insights, analytics and reporting, seamless integration to 3rd party business applications, and a full set of collaboration tools enable agents and their teams to work together to solve customer issues quickly and efficiently, the first time.