Voice of the Contact Centre Consumer 2022
This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.
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Transforming the CX bereavement journey
Read an article by LifeLedger on transforming the CX bereavement journey.
Solving the Authentication Puzzle
Download the Solving the Authentication Puzzle report to discover the five discoveries for solving the authentication puzzle.
Embracing Double-Edged Customer Expectations
Download Calabrio’s e-book on Embracing Double-Edged Customer Expectations.
Watch A Contact Centre Vision: The Art of the Possible
Watch Martin Hill-Wilson lead the conversation to explore the art of the possible, to talk through a contact centre vision.
Watch the Research Launch: Part 5 | Evolution of the Contact Centre
Watch our online seminar where we launch our latest research, Part 5 | Evolution of the Contact Centre
Part 5 | Evolution of the Contact Centre
Download Part 5 | The Evolution of the Contact Centre report to discover the five themes that will drive contact centre strategy in 2022 (and beyond)
Supporting Vulnerable Customers in the Contact Centre
In this research we explore Supporting Vulnerable Customers in the Contact Centre
Hybrid Working Series
Hybrid working is a major challenge right now which is why we have created a series of events and insight content pieces around it.
Identifying and treating vulnerable customers fairly in financial services contact centres
Download this guide to vulnerable customers in the contact centre from Voyc