Watch the Research Launch: Part 5 | Evolution of the Contact Centre
Watch our online seminar where we launch our latest research, Part 5 | Evolution of the Contact Centre
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Part 5 | Evolution of the Contact Centre
Download Part 5 | The Evolution of the Contact Centre report to discover the five themes that will drive contact centre strategy in 2022 (and beyond)
Supporting Vulnerable Customers in the Contact Centre
In this research we explore Supporting Vulnerable Customers in the Contact Centre
Hybrid Working Series
Hybrid working is a major challenge right now which is why we have created a series of events and insight content pieces around it.
Identifying and treating vulnerable customers fairly in financial services contact centres
Download this guide to vulnerable customers in the contact centre from Voyc
UK contact centres play key role in driving brand
Research from the CCMA, supported by Odigo, shows contact centres are imperative in building strong brand loyalty
Supporting Colleagues during Ramadan
Government guidance for people who work in or operate offices and contact centres.
Get out of Wrap: Jackie Pringle – Director of Awards for the CCMA
Martin Teasdale interviews our very own Director of Awards, Jackie Pringle.
CX Director Report from Douglas Jackson
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Get out of Wrap: Stephen Yap – Research Director for the CCMA
Martin Teasdale interviews our very own Research Director Stephen Yap