Supporting Colleagues during Ramadan
Government guidance for people who work in or operate offices and contact centres.
customer
Get out of Wrap: Jackie Pringle – Director of Awards for the CCMA
Martin Teasdale interviews our very own Director of Awards, Jackie Pringle.
CX Director Report from Douglas Jackson
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Get out of Wrap: Stephen Yap – Research Director for the CCMA
Martin Teasdale interviews our very own Research Director Stephen Yap
How work-from-home can cut contact centre scheduling costs
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?
Martin Hill Wilson predicts the future in 90 seconds
Martin Hill Wilson explores what technology we should begin to explore
Watch – Driving Value from Customer Satisfaction in the Contact Centre
We hear from Capita and ServiceNow
How customer service responded to COVID-19
White paper from Sabio on the impact of the pandemic.
Mystery Calling: Dialling up your contact centre performance
Download this new Ipsos Views paper.
The UK National Contact Centre Awards 2020 are coming to you!
Register for the Virtual Ceremony