CareerTalk with Kirk Bradley, Operations Director, Bupa
Leigh talks to Kirk Bradley, Operations Director at Bupa and the Contact Centre Leader of the Year at the UKNCCA 2025.
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CareerTalk – James Wilson, Barclays Customer Care
For this episode of CareerTalk, we speak with James Wilson, Interim Head of Supplier Service Management at Barclays Customer Care.
Does Contact Centre Fraud Need a Rethink?
Contact centre fraud is no longer a one-off incident. New data shows that criminal networks are scaling fast, using the contact centre as their entry point.
CareerTalk with Michael O’Brien, First Customer Contact
Mick O’Brien at First Customer Contact explains how his 30 year career in policing morphed into fighting contact centre fraud.
Second Telecommunications Fraud Charter: What It Means for Contact Centres
The Second Telecommunications Fraud Charter signed by Government and the UK mobile networks will have important implications for contact centres.
CareerTalk with Rachel Hulme, Operational Support Manager, Liberata
Leigh speaks with Rachel Hulme, Operational Support Manager at Liberata about her varied career working for brands including Capita and Argos.
CareerTalk with Hannah Ratcliff-Barnes, HSBC
Leigh speaks all things contact centre career with Hannah Ratcliff-Barnes, who is Social Media Lead for global banking giant, HSBC.
CareerTalk with Brenda Beavon, Solutions Director, ArvatoConnect
Leigh speaks with Brenda Beavon, Customer Service Solutions Director at tech solutions business, ArvatoConnect.
CareerTalk with Jon Hall, Customer Experience Manager, Fibrus
Leigh speaks with Jon Hall, CX Manager at UK broadband provider Fibrus about his varied career in customer contact.
The Generational Divide: How Age Shapes Contact Centre Expectations
Insights from CCMA’s People Agenda SIG highlighted how technology is reshaping the skills needed for the workforce of tomorrow.