Informer – The Hidden World of Modern Contact Centre Fraud
Dr. Nicola Harding lifts the lid on what makes contact centres so vulnerable to fraud and social engineering.
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Watch: Contact Centre Predictions for 2026 and Beyond
Explore the trends, challenges and opportunities shaping the next era of customer engagement in 2026.
To You and Your Frontline – Making a Difference When it Matters Most
The CCMA recognises the vital work and dedication of contact centres during Christmas and the festive period.
National Contact Centre Day – How Will You Be Celebrating?
UK organisations will come together to recognise their contact centres and celebrate the difference they make – every day.
Watch: Balancing Efficiency, Empathy and AI in Knowledge Management
Uncover knowledge management strategies that reduce friction for both customers and colleagues.
Watch: Your Contact Centre Can Stop Crime
We invited experts in fraud and crime prevention to tell us more about how we can stop crime.
Why Building a Leadership Pipeline Matters More Than Ever
Your colleagues may not see themselves as leaders yet, but with structured development, they become the foundation of consistent leadership.
The New Core Competencies: How Technology is Redefining Contact Centre Skills
Insights from CCMA’s People Agenda SIG highlighted how technology is reshaping the skills needed for the workforce of tomorrow.
Growing Leadership from Within – Why it’s Worth the Investment
Your colleagues may not see themselves as leaders yet, but with structured development, they become the foundation of consistent leadership.
UK Employment Law Changes – Six Considerations for Contact Centres
Peninsula UK’s Employment Services Director, Kate Palmer, joined Leigh Hopwood to break down what’s coming up and how to prepare.