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Upland Software

Listing Title

Upland Software

Listing Category

Contact Centre Technology, Knowledge Management, Telephony

Short Description

Be known for something besides your hold music. Answer questions easily. Resolve issues quickly. Drive agent productivity. Our products for contact centers help you make great customer service your calling card.

Website

https://uplandsoftware.com/contact-center/

Ventrica

Listing Title

Ventrica

Listing Category

Analytics and Insights, Contact Centre Technology, Outsourcing/BPO

Short Description

Ventrica is a customer experience specialist combining human empathy with AI-driven solutions and digital transformation expertise. Partnering with ambitious, experience-focused brands, Ventrica delivers multilingual, omnichannel CX, intelligent automation, and strategic consultancy. By aligning emotion with innovation, Ventrica transforms every customer interaction into a meaningful brand experience - driving loyalty, accelerating satisfaction, and unlocking long-term growth through smarter, more connected service.

Website

https://www.ventrica.co.uk/

Voyc

Listing Title

Voyc

Listing Category

Analytics and Insights, Call Recording

Short Description

Voyc is a speech analytics software solution that uses AI technology in the quality assurance space and allows contact centres to monitor 100% of customer interactions, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience.

Website

https://www.voyc.ai/

Webex by Cisco

Listing Title

Webex by Cisco

Listing Category

Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Contact Centre Technology, Headsets and Peripherals, Quality Monitoring, Security & Fraud, Telephony, Workflow & RPA, Workforce Management

Short Description

Webex Contact Center is a next-generation cloud contact center solution powered by artificial intelligence and enhanced with data insights, helping businesses deliver smart, proactive, and personalized experiences to their customers—over any channel, at any time, from anywhere.

Website

https://www.webex.com/

Whistl

Listing Title

Whistl

Listing Category

Outsourcing/BPO

Short Description

Whistl provides tailored customer service solutions, to improve your customer experience. Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, outsourcing your customer service support to Whistl, could be the solution to your current challenges.

Website

https://www.whistl.co.uk/contact-centres