What is a best practice approach to compliance and security in a hybrid operating model?
Access to the recording of the online seminar.
technology
State of the Contact Centre 2021
State of the Contact Centre 2021: Cloud is here. What’s next?
The Great Debate: Voice v Digital
Watch the recording of the recent debate, and pick your side
Are Chatbots Ready for Prime Time?
Research into consumers’ attitudes towards chatbots reveals trust gap.
Martin Hill Wilson predicts the future in 90 seconds
Martin Hill Wilson explores what technology we should begin to explore
Watch: Using AI to analyse customer conversations for insight
Watch this ‘Ask the Experts’ online event
ICO launches guidance on AI and data protection
Best practice to mitigate the data compliance risk of AI
People, spaces and technology: enabling success in the virtual contact centre
Homeworking technology tips from Poly.
The UK National Contact Centre Awards 2020 are coming to you!
Register for the Virtual Ceremony
Pindrop 2019 Voice Intelligence Report
The industry-leading report on call centre fraud from the experts in call-audio analysis and phone fraud detection.