People, spaces and technology: enabling success in the virtual contact centre
Homeworking technology tips from Poly.
technology
The UK National Contact Centre Awards 2020 are coming to you!
Register for the Virtual Ceremony
Pindrop 2019 Voice Intelligence Report
The industry-leading report on call centre fraud from the experts in call-audio analysis and phone fraud detection.
PCI Compliance when homeworking
Advice on managing payments with homeworking teams
CCMA Podcast: Learn from Air France’s experienced homeworking operation
An award-winning contact centre homeworking operation
6 rules of social media crisis management
Dealing with a crisis over social media can make or break your brand
How to ensure CX thrives when advisors work from home
How to measure the success of your home-based contact centre
Data protection and coronavirus: what you need to know
Information about the implications of homeworking
Managing fraud as it increases due to coronavirus
Exposure to fraud and data breaches can increase with home working teams, here’s what to do
CCMA Podcast: Managing fraud risks during the pandemic
Evidence shows that fraud increases when there is a crisis