The Practical Guide to Optimising CX in your Contact Centre
Download the free eBook which provides practical tips on how to deliver excellent customer experience.
technology
What CX Technology Might Look Like in 10 Years
What might CX Technology look like in the next 10 years? From AI to nanotechnology to robots; read more to find out.
Poll Results In: Strategies for Dealing with Complex Contact Centre Operations
View the full poll results from the CCMA Online Seminar: Strategies for Dealing with Complex Contact Centre Operations.
State of the Contact Centre 2023: The Agent of the Future
Contact centres are at the forefront of remote-based work and Artificial Intelligence – modernisations that are here to
AI: The Real Picture: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Watch: AI: The Real Picture
Watch our CCMA Online Seminar: AI: The Real Picture, as we share some of the insights so far from our AI in the Contact Centre Roadshow that we’re conducting across the UK.
From AI Theory to Practice: Insights from Customer Service
Artificial Intelligence (AI) is set to make remarkable advancements in the world of work. For contact centres, it promises everything from improved employee engagement to better customer
Rethinking Hybrid Work: Why we need an Individualised Approach for the Long Run
The best of both worlds. A terrific blend of the benefits of being in the office and working from home. The future of work. That’s what hybrid work was supposed to be.
Customer Experience Strategies
Whatever we do in our business lives, we’re all customers as well. When we choose one brand over another, be it in a shopping centre or online, we are exercising a preference based on something. We might not be able to articulate
What a Conference! UK National Contact Centre Conference 2023
The UK National Contact Centre Conference is renowned for sharing inspiring stories and networking opportunities in a friendly community environment. Watch the highlights video now.