Homeworking – What you need to know
Homeworking can bring freedom and flexibility – but it also presents some challenges
COVID-19 Winter Plan
The Government has now released their COVID-19 Winter Plan
UK National Contact Centre Conference 2020 recordings
UK National Contact Centre Conference 2020
How work-from-home can cut contact centre scheduling costs
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?
CCMA 2021 feedback
Tell us what you want from us next year
UK National Contact Centre Conference 2020 resources
UK National Contact Centre Conference 2020
Podcasts
Guidance notes for members to help deal with the challenges of COVID-19.
Coronavirus information
Guidance notes for members to help deal with the challenges of COVID-19.