Supporting Vulnerable Customers in the Contact Centre – Download
In this research we explore Supporting Vulnerable Customers in the Contact Centre
In Search of Effortless Customer Experiences – Download
In this research we explore Effortless Customer Experiences
Supercharge your hybrid team to the next performance level and beyond
This powerful workshop equips delegates with the know-how to deliver performance stability, consistency and improved results.
Part 4 | The Evolution of the Contact Centre
The CCMA has been tracking how the contact centre is evolving during times of real change. Download the fourth part.
Develop your Employee Experience Plan
Develop your Employee Experience Plan to improve retention, develop your culture and team happiness
Good Practice Guide: How a digital workspace can be a customer experience differentiator
Download the Good Practice Guide
Brexit
Helpful information for members to help navigate through Brexit.
Online Seminar: The Impact of Brexit on the Contact Centre
Join us and a government representative on Wednesday 16 December.
Risk assessment during the coronavirus pandemic
As an employer, you should take reasonable steps to protect your workers and others from coronavirus.