Physical, Mental and Emotional Wellbeing Series
Invest in the wellbeing of your teams to create a happier, positive and resilient workforce.
The UK Contact Centre Outsourcing Report – download
Download the UK Contact Centre Outsourcing Report for insights about the UK contact centre outsourcing industry and considerations for outsourcing.
LinkedIn Live with Sarah Hunt, greenbean
Leigh Hopwood chats to Sarah Hunt, Associate Director of Client Solutions at greenbean, on her new role in recruitment and her views on the candidate journey.
Team Building through Experiential Learning
Build a high performing and effective team using experiential learning to develop key team-player attributes.
CareerTalk with Sabina Onwuka
Leigh Hopwood chats to Sabina Onwuka, Head of Customer Services at London Borough of Barking and Dagenham, about Sabina’s career so far.
Evolution of the Contact Centre – Summer 2023 download
Download the Evolution of the Contact Centre – Summer 2023 report to discover how our industry is adapting to the pressures of socio-economic challenges today.
Trends in Contact Centres and Customer Support
Customer service operations are now forced to pivot to completely new ways of working. Numerous advances are proving challenging for the industry.
Implications of the Rising Cost of Living on Customer Contact – download
The rising costs of living are increasing demand for contact centre support, 48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?
Watch: Voice of the Contact Centre Consumer
Watch our CCMA Online Seminar: Voice of the Contact Centre Consumer.
Voice of the Contact Centre Consumer – download
Download our latest research, Voice of the Contact Centre Consumer, to discover the everchanging consumer landscape.