Covid-19 has caused a sudden increase in working from home. Homeworking can bring freedom and flexibility – but it also presents some challenges.

If you’re working from home, this article shares some guidance to help you remain compliant with data protection laws by sharing:

  • Security checklists for employers
  • Bring your own device – what should we consider?
  • Ten tips for working from home securely
  • Blog – Video conferencing: what to watch out for
Find out how the Driver and Vehicle Licensing Agency (DVLA) modernised their contact centre to become the most improved public sector organisation. 

Case Study: Using Intelligent Automation to Unlock Efficiencies & Improve Customer Satisfaction 

Find out how the Driver and Vehicle Licensing Agency (DVLA) modernised their contact centre to become the most improved public sector organisation. 

Read more »
How can you take back control of your call demand? Catch up on the online seminar to find out.

Watch: Proactive Contact = CX and Efficiency

How can you take back control of your call demand? Catch up on the online seminar to find out.

Read more »
With skills becoming the new global currency in the workforce, contact centres are taking advantage of the opportunity this paradigm shift provides.

Thrive in 2025 with a Skilled Frontline

With skills becoming the new global currency in the workforce, contact centres are taking advantage of the opportunity this paradigm shift provides.

Read more »
Join Today

Not a member?

For details on membership packages and benefits click here.

Join today and get immediate access to member benefits.

Join CCMA »