Evolution of the Contact Centre – Summer 2023 download
Download the Evolution of the Contact Centre – Summer 2023 report to discover how our industry is adapting to the pressures of socio-economic challenges today.
Download the Evolution of the Contact Centre – Summer 2023 report to discover how our industry is adapting to the pressures of socio-economic challenges today.
Customer service operations are now forced to pivot to completely new ways of working. Numerous advances are proving challenging for the industry.
The rising costs of living are increasing demand for contact centre support, 48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?
Watch our CCMA Online Seminar: Voice of the Contact Centre Consumer.
Download our latest research, Voice of the Contact Centre Consumer, to discover the everchanging consumer landscape.
Download the 2023 The UK Contact Centre Outsourcing Report for insights about the UK contact centre outsourcing industry and considerations for outsourcing.
How to do right by your customers while meeting increasing global regulatory demands
Watch our Research Director, Stephen Yap, as he reveals the Contact Centre Colleague Wellbeing Study
Download the Good Practice Guide
3 key takeaways from IRIS Audio’s ‘The impact of background noise in contact centres’ report