The Government has now released their COVID-19 Winter Plan. With encouraging news about the vaccine recently, there seems to be a light at the end of this tunnel, but we must be patient and prepare for the winter first.

Read the UK Government’s COVID-19 Winter Plan to suppress the virus, protect the NHS and the vulnerable, keep education and the economy going whilst providing a route back to normality.

How are leading contact centres using data and analytics to redefine their front lines, improve operational efficiency and revenue generation? Watch now.

Watch: Bringing the Power of Data and Analytics to the Front Line

How are leading contact centres using data and analytics to redefine their front lines, improve operational efficiency and revenue generation? Watch now.

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How can you improve sales and optimise customer retention within the contact centre to maximise customer lifetime value?

Good Practice Guide: Driving Effective Sales and Retention Programmes

How can you improve sales and optimise customer retention within the contact centre to maximise customer lifetime value?

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Download our research to to explore data and analytics in action on the front line, showing how both employees and customers can benefit.

Bringing the Power of Data and Analytics to the Front Line

Download our research to to explore data and analytics in action on the front line, showing how both employees and customers can benefit.

Read more »
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