Brexit
Helpful information for members to help navigate through Brexit.
Online Seminar: The Impact of Brexit on the Contact Centre
Join us and a government representative on Wednesday 16 December.
Risk assessment during the coronavirus pandemic
As an employer, you should take reasonable steps to protect your workers and others from coronavirus.
Working safely during coronavirus – Contact Centres
This guide will help you understand how to make your contact centre COVID-Secure and help tackle COVID-19
Working from home and staying healthy
The world has seen an unexpected increase in homeworking, but working from home presents some challenges, especially when it comes to staying healthy.
Homeworking – What you need to know
Homeworking can bring freedom and flexibility – but it also presents some challenges
COVID-19 Winter Plan
The Government has now released their COVID-19 Winter Plan
UK National Contact Centre Conference 2020 recordings
UK National Contact Centre Conference 2020
How work-from-home can cut contact centre scheduling costs
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?