Engaging and Motivating your Team
Learn how to create memorable customer experiences that help you attract new customers, turn existing customers into advocates, and make your employees proud to work for you.
Balancing Fighting Fraud with Customer Experience – Download
Download the Research: Balancing Fighting Fraud with Customer Experience to understand how fraud is evolving and what contact centres are doing to stay ahead of fraudsters.
Unleashing Frontline Engagement and Productivity – Download
Download our report on Unleashing frontline engagement and productivity in the contact centre. 74% frontline contact centre workers are happy in their jobs…
Physical, Mental and Emotional Wellbeing Series
Invest in the wellbeing of your teams to create a happier, positive and resilient workforce.
The UK Contact Centre Outsourcing Report – download
Download the UK Contact Centre Outsourcing Report for insights about the UK contact centre outsourcing industry and considerations for outsourcing.
LinkedIn Live with Sarah Hunt, greenbean
Leigh Hopwood chats to Sarah Hunt, Associate Director of Client Solutions at greenbean, on her new role in recruitment and her views on the candidate journey.
Team Building through Experiential Learning
Build a high performing and effective team using experiential learning to develop key team-player attributes.
CareerTalk with Sabina Onwuka
Leigh Hopwood chats to Sabina Onwuka, Head of Customer Services at London Borough of Barking and Dagenham, about Sabina’s career so far.
Evolution of the Contact Centre – Summer 2023 download
Download the Evolution of the Contact Centre – Summer 2023 report to discover how our industry is adapting to the pressures of socio-economic challenges today.