Growth Mindset for Leaders
Unleash new capabilities and elevate performance by fostering a growth mindset within yourself and your team.
Training – Effective Manager
Engaging and Motivating your Team
Learn how to create memorable customer experiences that help you attract new customers, turn existing customers into advocates, and make your employees proud to work for you.
Principles of Marketing Communications
Explore the principles of marketing communications and learn to communicate more effectively internally and promote the success of your contact centre across your business.
Strategies for Managing Stress
Stressed out managers, team leaders and agents cannot perform their jobs to the best of their ability. Explore stress and recognise triggers and mitigation for you and your teams.
Employee Wellbeing – your role as a People Manager
Poor mental health costs employers billions through absenteeism and attrition. Explore how to take conscious control of workplace relationships and protect the wellbeing of colleagues.
Effective Planning and Prioritisation
At work there are so many barriers stopping us from being as productive as we could be. Learn some key tools and techniques that will help to maximise your own and your team’s productivity.
Developing Managers into Leaders
Inspirational leaders are in demand because they achieve results. Explore the attributes of an inspirational leader and skill your leaders to be the best they can.
Resource Planning for Team Leaders
Improve the interaction between Resource Planning and Team Leaders and empower your leaders through a greater understanding of how the operation impacts forecasts and schedules.
Working with Vulnerable Customers
Help contact centre agents better recognise all types of vulnerability and be more flexible in their approach, enabling them to align with customers and meet their needs more effectively.
How to Boost your Resilience
Managing people in a fast-paced environment like a contact centre is challenging. Learn to improve and manage your resilience to maintain your mental state and prevent burnout.