Develop your Employee Experience Plan to improve retention, develop your culture and team happiness

Is your staff turnover just too high?

Or is recruitment, training or onboarding an issue? (Or all three?)

Or perhaps you just instinctively know that employee engagement just isn’t where it should be, and it needs an overhaul and revamp.

This ground breaking and practical workshop will enable you to create an engaging Employee Experience Plan that will revolutionise the way you look after your employees.

Learning outcomes

By the end of the workshop you will be able to:

  • Gain the expertise to create a compelling Employee Experience Plan
  • Discover the importance of aligning your customer and employee experience
  • Find out how to engage, empower and motivate your teams wherever they are located
  • Increase employee experience, customer experience and deliver greater results

Format

3-hour online session (with a break), using Zoom.

About the trainer

Natalie Calvert is the director and founder of CX High Performance.

She is an award winning. leading CX+EX authority, strategist, speaker, trainer and coach. She is the trusted go-to person with UK and international clients who want to transform customer and employee experience to achieve increased business performance.

In 2021 she co-founded Hybrid Work Smart to advise and support organisations on their hybrid working journey.

Natalie’s phenomenal expertise has been gained over three decades of developing over 200,000 employees from over 100 customer service and sales organisations, across Europe, Asia, the Middle East and USA.

Workshop outline

  • Understand the intrinsic relationship between CX and EX
  • Examine the difference employee experience and employee engagement
  • Discover the 8 stages of Employee Journey Mapping
  • Power your people and business with the key moments of truth
  • Create your own robust (and pretty awesome) CX led Employee Experience Plan that delivers from day one.

Upcoming Dates

Pick a date below and fill in the booking form to reserve your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to info@ccma.org.uk.

Develop your Employee Experience Plan
Date: Thu 18 Nov 2021
Where: Online

Date: Wed 1 Dec 2021
Where: London

Who is it for?

Team Leaders, Operations Managers, Supervisors, Department Heads, HR, Business Support

Why should you go?

If you want happier teams, increased employee satisfaction and would love to create a great team culture that drives improved staff recruitment, training, onboarding and retention together with achieving an overall better customer experience then this workshop is a must.

How much is it?

CCMA members: £349*

Non-members: £399*

*excludes VAT

Additional discounts available for group bookings