Voice of the Industry: Contact Centre Response to COVID-19
Help get the voice of the contact centre industry heard by government. Take the survey.
Coronavirus
Could homeworking work for you?
Is homeworking a viable route into the workplace for many living with a disability?
Watch: How knowledge management supports your changing operation
Our latest ‘Ask the Experts’ online event
Watch seminar – The impact of COVID-19 on people policies
The pandemic has brought new challenges in how to manage staff
Support for Scotland, Wales and Northern Ireland
Support for easing the lockdown based for each region.
CCMA Podcast: The impact of COVID-19 on recruitment
MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry
Watch – CCMA Virtual Member Visit to BT Newcastle
Implementing an award winning culture programme
Watch seminar – Transitioning out of the crisis
Will it be out of the frying pan and into the fire?
Government Safer Workplace Guidance
Download the ‘Working safely during COVID-19 in offices and contact centres’ document here.
Get out of Wrap: How Ventrica CEO handled the coronavirus
Dino Forte, CEO at Ventrica, about how they moved 800 people to work from home.