CCMA is the voice of the contact centre to government
Consulting with BEIS regarding the industry’s response to COVID-19
Coronavirus
6 rules of social media crisis management
Dealing with a crisis over social media can make or break your brand
How to ensure CX thrives when advisors work from home
How to measure the success of your home-based contact centre
Data protection and coronavirus: what you need to know
Information about the implications of homeworking
CCMA Podcast: BUPA on mental wellbeing for contact centre homeworkers
Interview with the medical director and operations director
What is your remote working personality?
The seven best and seven worst remote working personalities
Managing fraud as it increases due to coronavirus
Exposure to fraud and data breaches can increase with home working teams, here’s what to do
Supporting the mental wellbeing of your teams at home
CCMA members’ suggestions on how to support employees
CCMA Podcast: Managing fraud risks during the pandemic
Evidence shows that fraud increases when there is a crisis
FCA offers advice on identifying key workers
FCA sets out steps firms should take to help identify key workers in financial services.