Supplier Directory

Sabio

Listing Title

Listing Category

Advisor Enablement, Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Consultants & Analysts, Contact Centre Technology, Knowledge Management, Quality Monitoring, Telephony, Workflow & RPA, Workforce Management

Short Description

Sabio Group is an expert services partner specialising in digital CX transformation. Sabio uses contact centre, AI, and data insights to help create brilliant customer experiences, enabling you to get to know your customers better and making their interactions smooth and memorable.

Website

http://sabiogroup.com/

SequenceShift

Listing Title

SequenceShift

Listing Category

CCaS (Contact Centre as a Service), Contact Centre Technology, Security & Fraud, Telephony

Short Description

SequenceShift specializes in providing payment solutions designed exclusively for Amazon Connect. Our cutting-edge solutions alleviate businesses' challenges when implementing and maintaining Payment Card Industry Data Security Standard (PCI DSS) compliance within their contact centres. By partnering with SequenceShift, companies can confidently outsource the job of capturing sensitive card data, allowing them to focus on their core operations while ensuring a seamless customer experience during payment card processing.

Website

https://sequenceshift.com/

The Knowledge Group (tkg)

Listing Title

The Knowledge Group (tkg)

Listing Category

Analytics and Insights, CCaS (Contact Centre as a Service), Consultants & Analysts, Contact Centre Technology, Outsourcing/BPO, Workforce Management

Short Description

We are a fresh thinking and disruptive sourcing firm, who deliver next generation outsourcing services. We ensure organisations can source and manage their business services quickly, without compromising on quality, with a combination of digital tools, a global marketplace and industry-leading business process outsourcing services.

Website

https://welovetoknow.com

TTEC

Listing Title

TTEC

Listing Category

Advisor Enablement, Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Consultants & Analysts, Contact Centre Technology, Knowledge Management, Outsourcing/BPO, Quality Monitoring, Security & Fraud, Telephony, Workflow & RPA, Workforce Management

Short Description

Customer Obsessed. Digitally Empowered. Outcome Focused. We are TTEC (NASDAQ: TTEC). The architects and builders of next-generation customer experiences. For over four decades, we’ve been shaping and redefining what it means to connect brands with their customers: Seamlessly, intelligently, and with lasting impact. We partner with the world’s most iconic and disruptive companies to design and deliver AI-powered, digital-first experiences that don’t just serve customers, but exceed their expectations. Every interaction. Every touchpoint. Every time.

Website

http://www.ttec.com

Ventrica

Listing Title

Ventrica

Listing Category

Analytics and Insights, Contact Centre Technology, Outsourcing/BPO

Short Description

Ventrica is a customer experience specialist combining human empathy with AI-driven solutions and digital transformation expertise. Partnering with ambitious, experience-focused brands, Ventrica delivers multilingual, omnichannel CX, intelligent automation, and strategic consultancy. By aligning emotion with innovation, Ventrica transforms every customer interaction into a meaningful brand experience - driving loyalty, accelerating satisfaction, and unlocking long-term growth through smarter, more connected service.

Website

https://www.ventrica.co.uk/

Whistl

Listing Title

Whistl

Listing Category

Outsourcing/BPO

Short Description

Whistl provides tailored customer service solutions, to improve your customer experience. Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, outsourcing your customer service support to Whistl, could be the solution to your current challenges.

Website

https://www.whistl.co.uk/contact-centres