Revolutionising Customer Service Capacity Planning with Advanced Technologies
A scenario and risk-based approach to customer service capacity planning can be revolutionised using advanced technologies.
technology
How ChatGPT Will Transform Customer Service
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
Watch: The Impact of ChatGPT on the Contact Centre
Watch our CCMA Online Seminar: The Impact of ChatGPT on the Contact Centre
Watch: Navigating the Technology Seascape
Watch our CCMA Online Seminar: Navigating the Technology Seascape
Navigating the Technology Seascape
Download the report to find out our 16 learnings to help you navigate the technology landscape.
LinkedIn Live: Exploring the UK Contact Centre Outsourcing Industry
Leigh Hopwood, talks to Spencer Brooks from The Knowledge Group, about how the UK contact centre outsourcing industry is evolving.
White Paper: Beyond Digital First – Making Your Overall Contact Strategy Work
Develop a full contact strategy that optimises live assistance, self-service and proactive customer service
Data, AI and Automation Will Never Replace Humans. Fact.
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
2023 UK Contact Centre Decision-Makers’ Guide
Download the report based on surveys with UK organisations and interviews with UK consumers
Watch: Process Automation for Efficient Contact Centre CX
Watch our online seminar to find out how Process Automation can impact colleagues and customers.