Data, AI and Automation Will Never Replace Humans. Fact.
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
technology
2023 UK Contact Centre Decision-Makers’ Guide
Download the report based on surveys with UK organisations and interviews with UK consumers
Watch: Process Automation for Efficient Contact Centre CX
Watch our online seminar to find out how Process Automation can impact colleagues and customers.
Top Intelligent Automation Trends to Watch in 2023
What will the next 12 months hold for automation technology in the contact centre?
3 Ways Financial Institutions Should be Improving CX in Challenging Times
Focusing on customer and employee experience will pay dividends in this current crisis and well into the future.
Good Practice Guide: Embracing Transformation in the Contact Centre
Download the Good Practice Guide
Watch: Mega Roundtable: How to transform your CX
Watch our online seminar for our Mega Roundtable: How to transform your CX
Why we’re going back to assisted channels
Explore how consumer preference is reverting away from self-serve and back to assisted channels for more complex queries.
Your customers can’t hear you. That’s probably not good.
IRIS recently surveyed 1,000 people about their customer service calling habits, and the results were unmistakable. Find out more.
Bereavement CX
Leigh discusses Bereavement CX with Louise Downing, Vulnerable Customer Specialist at Virgin Media O2 and Elaine Lee, Managing Director at ReynoldsBusbyLee Ltd