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CCMA
Contact Centre Management Association
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  • Membership
    • Member Benefits
    • Join
    • What members say
  • Accreditation
  • Training
    • Virtual Learning
    • 90-Minute Training
    • Onsite Training
    • Futures: Leadership Programme
    • Frontline Colleague Courses
    • Excelling Manager Courses
    • Specialist Skills Courses
    • Workshops
    • Team Building
  • Events
    • Best Practice Visits
    • CONNECT
    • How To Events
    • Summits
    • The UK National Contact Centre Conference
    • Online Seminars
    • Special Interest Groups
    • Leadership Forum
  • Awards
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Supplier Directory
    • Glossary of Terms
  • Insight
    • Colleague
    • Customer
    • Operation
    • Technology
  • Jobs
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

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How Your Business Can Stand Out as an LGBTQIA+ Ally

NoneBy CCMA_RachelSeptember 21, 2022

How Your Business Can Stand Out as an LGBTQIA+ Ally

Leadership Skills to Navigate the New Working World

NoneBy CCMA_RachelSeptember 14, 2022

Leadership Skills to Navigate the New Working World

How to Write a Job Advert

NoneBy CCMA_RachelSeptember 14, 2022

How to Write a Job Advert

Is it Time to Refresh Your Benefits?

NoneBy CCMA_RachelSeptember 14, 2022

Is it Time to Refresh Your Benefits?

Five Dynamic Ways to Make Your Working Environment More Inclusive

NoneBy CCMA_RachelSeptember 14, 2022

Five Dynamic Ways to Make Your Working Environment More Inclusive

Understanding the Science of Gender Bias in the Workplace

NoneBy Jade BasfordSeptember 14, 2022

Download Page Personnel’s Free eBook: Understanding the Science of Gender Bias in the Workplace

Quarterly Member Online Seminar: Focus on Technology – Insight

NoneBy Jade BasfordDecember 8, 2021

Recordings from the Quarterly Member Online Seminar: Focus on Technology

UK National Contact Centre Conference 2021 – Recordings

NoneBy Jade BasfordNovember 3, 2021

Recordings from the UK National Contact Centre Conference 2021

Supporting Vulnerable Customers in the Contact Centre – Download

None, Research downloadBy Jade BasfordNovember 3, 2021

In this research we explore Supporting Vulnerable Customers in the Contact Centre

In Search of Effortless Customer Experiences – Download

None, Research downloadBy CCMA_RachelSeptember 15, 2021

In this research we explore Effortless Customer Experiences

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