CCMA Podcasts

Access our regular interviews with contact centre industry leaders and award-winners.

Martin Teasdale interviews our very own Director of Awards, Jackie Pringle.

Get out of Wrap: Jackie Pringle – Director of Awards for the CCMA

Martin Teasdale interviews our very own Director of Awards, Jackie Pringle.

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Martin Teasdale interviews our very own Research Director Stephen Yap

Get out of Wrap: Stephen Yap – Research Director for the CCMA

Martin Teasdale interviews our very own Research Director Stephen Yap

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Talking all things Contact Centres.

Leigh Hopwood, CEO of CCMA on IPSOS podcast

Talking all things Contact Centres.

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Watch the replay of the virtual ceremony

Winners of the UK National Contact Centre Awards 2020 announced

Watch the replay of the virtual ceremony

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We hear from Capita and ServiceNow

Watch – Driving Value from Customer Satisfaction in the Contact Centre

We hear from Capita and ServiceNow

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MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry

CCMA Podcast: The impact of COVID-19 on recruitment

MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry

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Dino Forte, CEO at Ventrica, about how they moved 800 people to work from home.

Get out of Wrap: How Ventrica CEO handled the coronavirus

Dino Forte, CEO at Ventrica, about how they moved 800 people to work from home.

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Hear how they have adapted recently.

CCMA Podcast: Talking colleague engagement with LEGO

Hear how they have adapted recently.

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BPA Quality Director on QA and homeworking

CCMA Podcast: Quality monitoring crucial for wellbeing and CX

BPA Quality Director on QA and homeworking

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An award-winning contact centre homeworking operation

CCMA Podcast: Learn from Air France’s experienced homeworking operation

An award-winning contact centre homeworking operation

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Interview with the medical director and operations director

CCMA Podcast: BUPA on mental wellbeing for contact centre homeworkers

Interview with the medical director and operations director

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Evidence shows that fraud increases when there is a crisis

CCMA Podcast: Managing fraud risks during the pandemic

Evidence shows that fraud increases when there is a crisis

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Discover how Halfords is responding to the coronavirus outbreak.

CCMA Podcast: An interview with Halfords

Discover how Halfords is responding to the coronavirus outbreak.

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