Leveraging Bot Technology in UK Customer Experience
New technologies such as Bots can revolutionise contact centre interactions, but also carry risks.
technology
So what does best practice look like in a post peak voice world?
So what does best practice look like in a post peak voice world?
How Digital Transformation Is Reshaping Every Industry
If leveraged effectively, the QA function can be a gold-mine of knowledge.
Broadening customer access with the latest intelligent Virtual Assistant technologies
The Virtual Assistant era is upon us – read Sabio’s white paper on this fast-growing technology
Rise of robots threatens to terminate the UK call-centre workforce – or does it?
The Observer looks at the future of the contact centre industry – with Ann-Marie Stagg
Ofcom: Persistent Misuse Policy
Understand what powers Ofcom has to take action against those who misuse electronic communications.