Watch: Getting the Digital Advisor Experience Right
Watch our online seminar where we explore what a digital advisor experience looks like and the critical success factors in adopting it.
technology
The impact of background noise in contact centres
3 key takeaways from IRIS Audio’s ‘The impact of background noise in contact centres’ report
The impact of the physical environment on your advisors: Your questions answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Watch: Using AI to Improve CX Whilst Reducing Costs
Watch our online seminar where we explore how the use of AI can provide true customer experience improvements, whilst reducing costs and delivering a strong ROI.
Good Practice Guide: How to create a culture for innovation in your contact centre
Download the Good Practice Guide
Watch: Are you ready to support your colleagues through the Winter of 2022?
Watch our online seminar where ask the question, are you ready to support your colleagues through the Winter of 2022?
Part 6 | Evolution of the Contact Centre
Download Part 6 | The Evolution of the Contact Centre report to discover the five learnings we discovered
Breaking barriers and accelerating innovation in the contact centre
How can contact centres benefit from being innovative?
LinkedIn Live with Jeanette Hunter, Jabra
Leigh Hopwood, chats with Jeanette Hunter as a contact centre specialist at Jabra, about her views on what’s happening in our world in 2022.
Contact Centre Data: A Business Game-Changer
Download the Contact Centre Data: A Business Game-Changer report to discover the six ways in which data is changing the game for contact centres