You’ve been tasked with improving the customer experience – or you may already be on a journey of transformation. Wherever you are in the process, watch this mega roundtable.
Leigh Hopwood, CEO at the CCMA, uncovered the top tips to help and inspire you on this journey with the support of a panel of industry experts:
- Becky Simpson, Managing Consultant, Improvement Solutions Limited
- Jason Roberts, Director, Appropriate Consulting Limited
- Zaheer Gilani, Director of Experience Innovation, Genesys
- Nick Viles, Head of Customer Experience & Analytics Consulting, TTEC EMEA