Implications of the Rising Cost of Living on Customer Contact
48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?
research
48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?
Download our latest research, Voice of the Contact Centre Consumer, to discover the everchanging consumer landscape.
Download the UK Contact Centre Outsourcing Report for insights about the UK contact centre outsourcing industry and considerations for outsourcing.
Download the 2023 UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Download the report to find out our 16 learnings to help you navigate the technology landscape.
Download the report to find out our 8 discoveries into colleague wellbeing in contact centres.
Download our latest report to discover the 10 considerations for multilingual CX and contact centre operations
Download Part 6 | The Evolution of the Contact Centre report to discover the five learnings we discovered
How can contact centres benefit from being innovative?
This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.