Balancing Fighting Fraud with Customer Experience
Download the Research: Balancing Fighting Fraud with Customer Experience to understand how fraud is evolving and what contact centres are doing to stay ahead of fraudsters.
research
Unleashing Frontline Engagement and Productivity
Download the Research: Unleashing frontline engagement and productivity. 74% frontline contact centre workers are happy in their jobs…
Evolution of the Contact Centre – Summer 2023
Download the Evolution of the Contact Centre – Summer 2023 report to discover how our industry is adapting to the pressures of socio-economic challenges today.
Implications of the Rising Cost of Living on Customer Contact
48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?
Voice of the Contact Centre Consumer
Download our latest research, Voice of the Contact Centre Consumer, to discover the everchanging consumer landscape.
The UK Contact Centre Outsourcing Report
Download the UK Contact Centre Outsourcing Report for insights about the UK contact centre outsourcing industry and considerations for outsourcing.
The UK Contact Centre Salary and Skills Guide 2023
Download the 2023 UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Navigating the Technology Seascape
Download the report to find out our 16 learnings to help you navigate the technology landscape.
Contact Centre Colleague Wellbeing Study
Download the report to find out our 8 discoveries into colleague wellbeing in contact centres.
CX and operational fluency for multilingual contact centres
Download our latest report to discover the 10 considerations for multilingual CX and contact centre operations