The Generational Divide: How Age Shapes Contact Centre Expectations
Insights from CCMA’s People Agenda SIG highlighted how technology is reshaping the skills needed for the workforce of tomorrow.
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Consumer Duty – A Catalyst for Transforming Insurance Operations
Consumer Duty has the potential to reshape the industry – prompting insurers to become more efficient, customer-centric and ready for the future.
AI Based Customer Experience is the Next Non-Negotiable for Insurance Success
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
Why Embedding Customer Experience From Day One is Key to Business Success
Integrating Customer Experience (CX) into a business strategy from day one is essential for long-term success.
Framing CX Investment as a Strategic Imperative
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
Watch: Personalised Customer Connections at Scale: Making Every Interaction Count
How can you achieve a level of personal customer connection at scale? Watch the online seminar.
Watch: Building Trust in Your Brand Through Customer Contact
Explore how to bolster your contact strategy to better set customer expectations and increase contact success.
Watch: The Impact of Technology and Economic Shifts on UK Consumers
How does the UK consumer perceive rapid shifts in technology and the economy? Watch now.
The Impact of Technology and Economic Shifts on UK Consumers
Explore how UK adults are adapting to increasing workplace automation, economic pressures and the ongoing digital transformation.
Why Contact Centres Must Lead the Fight Against Fraud
Contact centres must adopt proactive measures to combat fraud. Read more.