CareerTalk with Rachel Hulme, Operational Support Manager, Liberata
Leigh speaks with Rachel Hulme, Operational Support Manager at Liberata about her varied career working for brands including Capita and Argos.
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CareerTalk with Hannah Ratcliff-Barnes, Social Media Lead, HSBC
Leigh speaks all things contact centre career with Hannah Ratcliff-Barnes, who is Social Media Lead for global banking giant, HSBC.
CareerTalk with Brenda Beavon, Solutions Director, ArvatoConnect
Leigh speaks with Brenda Beavon, Customer Service Solutions Director at contact centre tech solutions business, ArvatoConnect.
CareerTalk with Jon Hall, Customer Experience Manager, Fibrus
Leigh speaks with Jon Hall, Customer Experience Manager at UK broadband provider Fibrus about his varied career in customer contact and CX.
The Generational Divide: How Age Shapes Contact Centre Expectations
Insights from CCMA’s People Agenda SIG highlighted how technology is reshaping the skills needed for the workforce of tomorrow.
Consumer Duty – A Catalyst for Transforming Insurance Operations
Consumer Duty has the potential to reshape the industry – prompting insurers to become more efficient, customer-centric and ready for the future.
AI Based Customer Experience is the Next Non-Negotiable for Insurance Success
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
Why Embedding Customer Experience From Day One is Key to Business Success
Integrating Customer Experience (CX) into a business strategy from day one is essential for long-term success.
Framing CX Investment as a Strategic Imperative
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
Watch: Personalised Customer Connections at Scale: Making Every Interaction Count
How can you achieve a level of personal customer connection at scale? Watch the online seminar.