NTT TechnoCross combines state-of-the-art NTT Group's R&D and advanced technologies to provide the innovative ForeSight Voice Mining product. The product enhances contact centers by providing real-time support for both Agents and Supervisors, improving Sales, CX, Compliance, and Operations. With actionable insights and AI-driven assistance, it helps drive efficiency, profitability, and superior customer interactions.
As organizations shift simpler customer interactions to digital self-service and AI-driven automation, human Agents remain essential for handling complex, high-value conversations. These interactions are critical to long-term customer satisfaction, loyalty, and lifetime value. To ensure Agents and Supervisors are equipped to provide exceptional service, businesses need solutions that enhance both customer and employee experiences.
ForeSight Voice Mining acts as a fundamental differentiator, helping organizations enhance their value proposition and deliver on brand promises. The solution provides real-time support to Agents by offering knowledge assistance, compliance guidance, and sentiment analysis during live interactions. Supervisors benefit from actionable insights, allowing them to monitor performance, ensure regulatory compliance, and coach teams effectively.
By leveraging AI-driven analytics, ForeSight not only optimizes contact center operations but also drives measurable improvements in key performance metrics such as first-call resolution, average handling time, and customer satisfaction scores. Its ability to integrate seamlessly with existing platforms, including CCaaS and premise-based solutions, makes it a flexible choice for contact centers looking to modernize without overhauling their infrastructure.
With ForeSight Voice Mining, organizations can elevate their customer service strategy, empower Agents with real-time guidance, and provide Supervisors with the tools needed to ensure consistent service quality. In an era where customer experience is a key competitive advantage, ForeSight helps businesses stay ahead by transforming every interaction into an opportunity for success.