Netcall’s Liberty Converse CX is a next-generation, AI-powered contact centre platform that helps businesses deliver outstanding customer service while improving efficiency and reducing costs. It brings together front, middle and back-office processes, streamlining workflows and enabling teams to collaborate effectively.
Unlike traditional contact centre solutions, Liberty Converse CX connects systems, automates tasks and ensures a smooth flow of information. This helps businesses resolve customer issues faster, simplify operations, and deliver better outcomes.
- Key features include:
- AI-powered chatbots to handle routine queries and free up agents for more complex tasks
- Intelligent routing to connect customers to the right team member quickly
- Multilingual translation supporting over 75 languages to remove language barriers
- Generative AI summarisation to provide quick summaries of customer interactions, improving post-call wrap-up and enabling better coaching
- Predictive analytics to anticipate customer needs and spot trends
- Omnichannel communication across voice, email, chat, social media and more
- Workforce optimisation tools to manage staffing and resources efficiently
As part of Liberty platform, Liberty Converse CX uses low-code automation and AI tools to help businesses innovate faster, reduce manual effort, and focus on what matters most.
Netcall is trusted by organisations worldwide, with 9 out of 10 customers ready to recommend us. With Liberty Converse CX, you can streamline operations, enhance customer engagement, and achieve real, measurable results.