Adapting Your Communication as a Leader
This course is designed to help you connect, influence, and lead more effectively through the power of communication.
Training
Leadership Presence, Energy, and Creating Connection (Behaviour & Impact)
Step into a session exploring how your attitude, energy, and presence directly shape the trust you build with your team.
8 Steps to Accountability as a Leader
Step into leadership with clarity, confidence, and impact. Explore accountability as a mindset and behaviour that drives action, influence, and trust.
The Power of Conscious Choice as a Leader
Growth begins at the edge of comfort. So, let’s step beyond the familiar and embrace the possibilities ahead.
Case Study: Patient-First Service With Imperial College Healthcare NHS Trust
Imperial College Healthcare NHS Trust needed a contact centre solution to effectively manage patient interactions.
Mastering the Art of Feedback
Gain an understanding of the importance of feedback along with practical and useful skills to take back into the contact centre.
Strategic Leadership
This workshop will empower you to think and act beyond individual functions and contributions, guiding your team and influencing peers with purpose, vision, and the ability to deliver outstanding results.
Coaching with Confidence
Effective coaching can improve performance by 84% and make staff twice as likely to stay. Now’s the time to transform your leadership approach with confidence!
AI Deployment – Taking the First Steps
The course is designed to help organisations who are still exploring how AI can help their business, and/or those looking to expand their AI capabilities beyond simple FAQ chatbots.
Telling the Story Using Insights
Contact centre leaders have access to so much information and data, which is fundamental to tell the story, and recommend opportunities to drive improvements for the future.