Coaching with Confidence
Effective coaching can improve performance by 84% and make staff twice as likely to stay. Now’s the time to transform your leadership approach with confidence!
Training Bundles
Developing your Emotional Intelligence
Explore the basic principles of what makes us emotionally intelligent and how we can develop these all-important skills to improve ourselves and our teams.
Measuring Customer Outcomes
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Customer Experience Strategies for the Real World
Learn how to create memorable customer experiences that help you attract new customers, turn existing customers into advocates, and make your employees proud to work for you.
Marketing Essentials for Contact Centre Managers
This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre. Learn to co-ordinate campaigns for better results.
Strategies for Managing Stress
Stressed out managers, team leaders and agents cannot perform their jobs to the best of their ability. Explore stress and recognise triggers and mitigation for you and your teams.
Employee Wellbeing – your role as a People Manager
Poor mental health costs employers billions through absenteeism and attrition. Explore how to take conscious control of workplace relationships and protect the wellbeing of colleagues.
Effective Planning and Prioritisation
At work there are so many barriers stopping us from being as productive as we could be. Learn some key tools and techniques that will help to maximise your own and your team’s productivity.
How to Reduce Customer Effort
Customers that rate a company highly for CX spend 140% more and remain loyal longer. Discover the 8 key principles behind delivering a more easy and effortless customer experience.
Mastering Social Media Customer Service
Social media is a critical tool for delivering great customer service. Get prepared to serve customers on Facebook, Instagram, Twitter and WhatsApp.