Coaching with Confidence
Effective coaching can improve performance by 84% and make staff twice as likely to stay. Now’s the time to transform your leadership approach with confidence!
Training Bundles
Measuring Customer Outcomes
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Customer Experience Strategies for the Real World
Learn how to create memorable customer experiences that help you attract new customers, turn existing customers into advocates, and make your employees proud to work for you.
Effective Planning and Prioritisation
At work there are so many barriers stopping us from being as productive as we could be. Learn some key tools and techniques that will help to maximise your own and your team’s productivity.
How to Reduce Customer Effort
Customers that rate a company highly for CX spend 140% more and remain loyal longer. Discover the 8 key principles behind delivering a more easy and effortless customer experience.
Mastering Social Media Customer Service
Social media is a critical tool for delivering great customer service. Get prepared to serve customers on Facebook, Instagram, Twitter and WhatsApp.
Developing Managers into Leaders
Inspirational leaders are in demand because they achieve results. Explore the attributes of an inspirational leader and skill your leaders to be the best they can.
Resource Planning for Team Leaders
Improve the interaction between Resource Planning and Team Leaders and empower your leaders through a greater understanding of how the operation impacts forecasts and schedules.
Introduction to Resource Planning
Without forecasting and scheduling you will probably under-utilise your resources. If you want to learn the basics of forecasting and scheduling, this course is for you.
Working with Vulnerable Customers
Help contact centre agents better recognise all types of vulnerability and be more flexible in their approach, enabling them to align with customers and meet their needs more effectively.