Effective Planning & Prioritisation
The purpose of this online course is to provide each of the participants with some key tools and techniques that will help to maximise productivity.
Training
How to Reduce Customer Effort
The purpose of this online event is to provide 8 key principles that when applied by everyone across the business will result in a more easy and effortless experience.
Supporting your team through Cancer
This course will look at the challenges for delivering social media customer service, and help you identify the most effective structure for your team.
Managing Social Media Customer Service Teams
This course will look at the challenges for delivering social media customer service, and help you identify the most effective structure for your team.
How to Deliver Great Customer Service via Social Media
In this course we will look at the role of social media in delivering great customer service.
Social Media Customer Service: Tips, Tools and Best Practices
With more businesses operating online, social media is a critical tool for delivering great customer service.
Leadership development journey from good to great
Recognise your top leadership strengths and the power of using them to increase your influence at work
Influencing Customer Behaviour with the Written Word
‘Why don’t customers do as we ask? How to write more effectively in the contact centre
Resource Planning for Team Leaders
Enable Team Leaders to raise awareness of how they and their team impact forecasts and schedules.
Developing Resource Planning Skills
Are you a small contact centre operation that is looking to improve your forecasting and scheduling?