Developing your Employee Engagement
To improve the understanding of employee engagement and equip delegates with the skills to develop a measurable employee engagement action plan
Training
Measuring Customer Outcomes
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Customer Experience Principles
The key elements that add up to create memorable customer experience
Marketing Essentials for Contact Centre Managers
This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre.
Managing Stress
Explore stress and recognise triggers and mitigation for you and your teams
Employee Wellbeing – your role as a People Manager
Explore how to take conscious control of workplace relationships and protect the wellbeing of your colleagues
Effective Planning & Prioritisation
The purpose of this online course is to provide each of the participants with some key tools and techniques that will help to maximise productivity.
How to Reduce Customer Effort
The purpose of this online course is to provide 8 key principles that when applied by everyone across the business will result in a more easy and effortless experience.
Managing Social Media Customer Service Teams
This course will look at the challenges for delivering social media customer service, and help you identify the most effective structure for your team.
How to Deliver Great Customer Service via Social Media
In this course we will look at the role of social media in delivering great customer service.