Mastering the Art of Feedback
Gain an understanding of the importance of feedback along with practical and useful skills to take back into the contact centre.
Training
Strategic Leadership
This workshop will empower you to think and act beyond individual functions and contributions, guiding your team and influencing peers with purpose, vision, and the ability to deliver outstanding results.
Growth Mindset for Leaders
Unleash new capabilities and elevate performance by fostering a growth mindset within yourself and your team.
Coaching with Confidence
Effective coaching can improve performance by 84% and make staff twice as likely to stay. Now’s the time to transform your leadership approach with confidence!
AI Deployment – Taking the First Steps
The course is designed to help organisations who are still exploring how AI can help their business, and/or those looking to expand their AI capabilities beyond simple FAQ chatbots.
Telling the Story Using Insights
Contact centre leaders have access to so much information and data, which is fundamental to tell the story, and recommend opportunities to drive improvements for the future.
Leading for High Performance Workshop
This workshop is aimed to provide Contact Centre Leaders with an understanding of the importance of effective performance management.
Everyone Can Ideate
The course is designed to empower call centre leaders to embrace innovation, driving efficient problem-solving, elevating customer experiences and propelling your business ahead in a competitive market.
Engaging and Motivating your Team
Learn how to create memorable customer experiences that help you attract new customers, turn existing customers into advocates, and make your employees proud to work for you.
Frontline Foundations
An industry-leading programme designed to reduce early attrition of new contact centre talent.